Refund Policy

1. General Policy

At Usine Mad Pay LTD, we strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your order, we offer a refund or exchange under the following conditions:

2. Eligibility for Refunds

2.1. Products

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days of the purchase date.
• The product must be in its original condition, including packaging, labels, and manuals.
• The product must not be used or damaged.

2.2. Services

For services, refunds are only provided if:

• The service was not delivered as described.
• The request for a refund is made within 7 days of the service delivery.

3. Non-Refundable Items

The following items are non-refundable:

• Products that have been used or damaged by the customer.
• Customized or personalized items.
• Digital downloads or services once they have been accessed or started.

4. How to Request a Refund

4.1. Contact Us

To request a refund, please contact us at:

• Email: support@usinemadpay.com
• Phone: +447365613434

4.2. Return Instructions

For physical products, please follow these steps:

• Provide your order number and reason for the return.
• We will provide you with a return shipping address and instructions.
• Package the product securely and send it to the provided address.

5. Processing Refunds

5.1. Timeframe

Refunds are processed within 14 business days from the receipt of the returned product or the request for a service refund.

5.2. Method

Refunds will be issued to the original payment method. If the original payment method is no longer available, we will issue a store credit.

6. Exchanges

6.1. Product Exchanges

If you wish to exchange a product, please follow the return procedure and place a new order for the replacement item. Exchanges are subject to product availability.

6.2. Service Exchanges

Service exchanges are not offered. If you are dissatisfied with the service provided, please contact us to discuss a possible resolution.

7. Shipping Costs

7.1. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

7.2. Original Shipping Fees

Original shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

8. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page, and your continued use of the Site after such changes will constitute your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us:

Usine Mad Pay LTD
Address: 24-26 Arcadia Avenue Fin009/14869 London N3 2JU
Phone: +447365613434
Email: support@usinemadpay.com